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Personal call code

The Personal Call Code allows any member of the university community associated with a cost centre to make all kinds of phone calls without going through an operator or switchboard. The cost of the calls will be charged to the cost centre whatever the extension number the call was made from.

Aimed at

  • Administrative and Service Staff
  • Grant holders
  • Teaching and Research Staff

Subject matter

Servicio de Red

FAQs

Frequently Asked Question and Answers on the Personal Call Code

 

This document aims to provide answers to the most common queries about the personal call code. If you can't find what you're looking for, have any suggestions or doubts about this FAQ, send an E-mail to cau@uam.es and we will answer you as soon as possible.

Index:

1.- What is a Personal Call Code?
2.- Why is it necessary?
3.- Who can have a Personal Call Code? Who needs one?
4.- How have the codes been generated and sent? Why have I not received one?
5.- How can I request a code?
6.- Can I share my code with other people?
7.- How do you dial the code on the telephone?
8.- What type of calls require the use of a code?
9.- And in the case of a FAX?
10.- What can I do if I suspect that someone knows my code?
11.- What is a Cost centre?

1.- What is a Personal Call Code?

It is a 6 digit number that is assigned to each UAM telephone system user and that will allow them to make any type of phone call, from any telephone, without having to go through an operator and switchboard.

Each personal call code is associated to a cost centre that usually corresponds to the organisational units of the university: departments, services, institutes, etc. All of the calls made with said code will be included in the telephone charges of the cost centre to which it belongs whatever the extension the call was made from. 

As it is a personal code, it must be kept by its owner to avoid improper use, just like any PIN or personal password.

 

2.- Why is it necessary?

Using the code allows users to make any type of phone call without going through an operator. It also helps to rationalise university telephone costs without reducing the telephone service.

 

3.- Who can have a Personal Call Code? Who needs one?

Any member of the university community associated to a cost centre and who has an institutional E-mail address (name.surname@uam.es), for example:

  • PAS (Administrative and Service Staff), PDI (Teaching and Research Staff) and grant holders from any university department, service or institute.
  • Visiting teachers, collaborators and staff associated to a department
  • Others

See How can I request a code? to request your personal code

Non-university centres that, although located on campus and sharing the telephone system, have separate billing from the university are explicitly excluded from the personal call code system, such as:

  • Centre for Molecular Biology
  • Science Park
  • Institute of Knowledge Engineering
  • Companies in the Science Park Nursery
  • UAM General Foundation
  • Cafés
  • Bookshop
  • Caja Madrid
  • Swimming Pool
  • Chemist's
  • Tobacco Shop
  • RENFE train station
  • Reprography
  • Travel agencies
  • Chamber of Commerce

The staff from these external centres do not need the personal call code to make phone calls from their centre. In case of needing to make calls from extensions outside their centre, they should contact the  User Attention Centre

 

4.- How have the codes been generated and sent? Why have I not received one?

As the university does not yet have a complete directory that includes ALL members of the university community, to generate the codes automatically, we used the data found in the payroll management and human resources application of the university (UNIVERSITAS XXI - Human Resources), which contains the largest number of community members. The following procedure has been followed:

  1. Using the Universitas XXI-Human Resources data, personal call codes have been generated for the PAS (Administrative and Service Staff) and PDI (Teaching and Research Staff), and they have been sent to the postal addresses included in this application. This data is not entered or maintained by Information Technologies, but by the Administrative and Services Staff Service  and the Teaching and Research Staff Service, who are responsible for this data. It is possible that you have not received your code because the postal address held in the Administrative and Service Staff or Teaching and Research Staff Service is incorrect.

  2. Codes have not been generated or sent for COIE (Employment Guidance and Information Centre) and Research grant holders because this data does not include any postal address.

  3. Codes have not been generated for the rest of the university community members as they do not appear in said application.

5.- How can I request a code?

If you do not have a personal code because you have not received it or because it has not been sent, and you do not belong to any of the excluded centres listed in question 3.

To request your Personal Call Code you must send an E-mail to the User Attention Centre indicating:

  • Name and surnames
  • ID number
  • Your associated Cost Centre
  • Postal address in UAM
  • End date of your relationship with UAM

 

6.- Can I share my code with other people?

NO. The personal code is associated to individuals and not extensions or telephones. If, for example, an office or laboratory has only one extension used by various people, each person must have their own personal call code.

7.- How do you dial the code on the telephone?

See the  basic instructions available on this page (Description of the service)

 

8.- What type of calls require the use of a code?

 

See the  basic instructions available on this page (Description of the service)

9.- And in the case of a FAX?

A FAX is no different from any telephone, so if someone wants to send a FAX, they must enter their personal call code as described in the previous question.

 

10.- What can I do if I suspect that someone knows my code?

If someone knows and uses your code to make calls these calls will be charged to your cost centre; therefore, you must request a new code from the User Support Centre

11.- What is a Cost centre?

A cost centre is the account to which a group of calls are charged. Costs centres normally correspond to the different organisational units of the university, although there may be costs centres that include various units. The cost centres are defined by the UAM Office of the Deputy Administrator for Economy and Material Resources.

For example, a cost centre is associated to:

  • each department
  • each service
  • the general services of each faculty or university school
  • etc.